FNAC – Improving the Customer Experience
Quadient was tasked with optimising the in-store order and collection process of Fnac. After installing Parcel Pending by Quadient intelligent parcel lockers, the store locations saw an increase in customer satisfaction, better parcel security and accessibility, reduced operational costs, and improved customer satisfaction, all thanks to a versatile and modern solution for package delivery and collections.
After installing the Parcel Pending intelligent parcel lockers, the locations obtained the following benefits:
- Cost optimisation
- Enhanced parcel security
- Easier parcel accessibility for customers and staff
- Improved parcel workflows
- Improved customer satisfaction
- Reduction in staff time when handling deliveries and pick-ups
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