Modern IT operations management (ITOM) should be the answer, enabling teams to optimize performance and improve service delivery.
Some 82% of executives Accenture polled believe it is “erasing industry limitations and allowing paradigms to emerge.” Yet legacy IT infrastructure is holding these efforts back, and new investments designed to solve the problem can create further complexity. Modern IT Opera- tions Management (ITOM) should be the answer, enabling teams to optimize performance and improve service deliv- ery. But age-old monitoring techniques and tool sprawl are endemic and only increase the likelihood of outages, angry customers and frustrated digital ambitions.
CIOs and IT teams must centralize IT Monitoring to drive change, improve visibility and control and get digital transformation back on track.