HCLS/ Better health outcomes with AI-powered virtual assistants
Care outcomes are critical measures of success in today’s healthcare market but also important is measuring how engaged members and patients are with their providers and health plans, an example of which is Net Promoter Score (NPS).
The healthcare industry needs a better way to connect to consumers Artificial intelligence (AI) and data analytics can identify patterns in behavior and outcomes to prevent unnecessary and costly inpatient admissions. Virtual assistants open the door to more and better care choices.
AI-powered tools make patients’ lives easier by “self-servicing” care needs and offering post-event care guidance. Machine learning-a subset of AI-might enhance the future quality of care advice so that it only gets better.