Corporate ethics and compliance officers have long sought to quantify the business value of internal hotline reporting systems. Of particular interest is a means to accurately calculate the financial return these systems deliver to the bottom line.
Historically, compliance professionals have believed in a link between hotline usage and better business performance: that a strong speak-up culture not only helps the business achieve regulatory compliance; it also provides a strategic competitive advantage in the marketplace. That belief is supported primarily by anecdotal evidence and intuition from years of practice. Compliance officers had little empirical data directly associating internal reporting with business performance. Until now.